Here is a look at exactly what to expect from us, from the free estimate all the way through the follow-up of a completed job.

We offer this “peek inside the mind of the contractor” to offer you insight into why we ask the questions we ask and what you may want to consider before getting estimates for your project.

Of course, our process starts when you contact us:

Just call or text us at 206.650.4587

or

email us at:  info@healthypainting.com

What We Will Ask You

How did you hear about us?

A lot of our business comes from the referrals of happy clients. We want to be able to thank those who passed on our name.

Have you checked out our website or listened to our podcasts?

This lets us know what you already know about our company:

* that we are more than an established company with a strong commitment to excellence on each job

* that we bring with us our decades of experience, educational trainings, environmental and community commitment

* that we are licensed, bonded, and insured

* that every job we do is backed by our 100% high-quality service & satisfaction guarantee.

What is it that you want done?

Interior, exterior, or both?

 Is it a touch up, a room, a whole house…?

Are you fixing the place up for your family or are you getting ready to sell?

Is this for your home or a rental

Details are important.

It’s important to know ahead of time what you may be getting into because not all projects are black and white (color pun intended). In some cases merely touching up something may be all that is needed for a major impact (e.g., ceiling only, walls only, trim only).  At other times, a job will include extensive repair and restoration work, and there could be a lot of decisions to make regarding strategy, materials, cost, and time.

What is the purpose of the project (your home, your rental, readying for resale)?

We find that, all too often, people putting up properties for sale are looking to get away with the smallest financial investment possible, to the point of unfortunate compromises on quality. Over the past 32 years, we have come upon many jobs that were executed poorly by property sellers – we often meet the buyers in their process of undoing the damage.  Something does not have to be a structural or foundation issue for it to be an unfortunate and avoidable surprise for new homeowners!

 Are we the best painting company for you?

There are many painting contractors in the field and they run the gamut of price and quality. We are high-end painters and are best suited for clients that are looking for the highest level of experience, quality, and guarantee available.

* We do not take on a project simply based on the fact that it is available.

* We do not compromise on the quality of our labor nor on the quality & safety of materials.

* If someone is seeking to “just get it done fast and cheap,” then we are not a good match for that job.  

We have turned down many projects for these very reasons.

There are a lot of good painters out there, if you’re looking for a great painter, call Healthy Painting, LLC!

Do you have any health or safety concerns that relate to this project?

Do you have allergies, chemical sensitivities, asthma or respiratory ailments?  Do children, elderly individuals, or pets live in the home?

Many of our clients initially sought us out for our expertise in personal and environmental health.  Please don’t be shy – these issues are too important and we will work with you to decide what the best products and work methods are for your project. There is so much more to being a healthy company and providing healthier alternatives to the standard painting and painting-related services than just using a can of paint that has the words “green,” “eco,” and “low or no voc” printed on the label.

Let us prove to you that quality, beauty, health, and safety can be accomplished on your project.

When was your home built?

We ask this because the law is very specific regarding structures built before 1978 because of the use until that time of lead-based paints. 

On April 22, 2008, EPA issued a rule requiring the use of lead-safe practices and other actions aimed at preventing lead poisoning. Under the rule, beginning April 22, 2010, contractors performing renovation, repair, and painting projects that disturb lead-based paint in homes, child care facilities, and schools built before 1978 must be certified and must follow specific work practices to prevent lead contamination.

Contractors that work on structures built prior to 1978 are required to participate in a lead-certified training course and then obtain legal certification for their company.

*** Please make sure, no matter who you hire, if the law applies to you, that these documents are current and valid before signing a contract!***

We have completed these trainings and have obtained this certification.  We have also completed additional trainings from the American Lung Association and the National Center for Healthy Housing, and we are members of the Northwest Eco-building Guild.  See our website’s “Training & Affiliations” page for more information.

But what about homes built after 1978?

Just because this law draws a line at 1978, does not mean all volatile and toxic materials suddenly vanished in that moment.  Although your home may have been build post-1978, you can rest assured that our commitment to the health of your home and family remains our ultimate goal.

What work was done in the past?

Do you know who did the work?

Although this information may not seem as important as many other things related to the project, it very well may provide a basis of understanding for any potential issues that could come up. Being that we’ve been in the business for so long we have an understanding of how to do a great job, whether it is starting a project from a fresh perspective or remedying an existing situation. We have a very thorough understanding of how other home owners, individuals, and contractors tend to do things based on their knowledge, experience, and commitment. Often we can determine what level of quality was executed towards the preparation and the finish, as well as the types and qualities of the materials used.

Do you have any of the old paint or products left over from the last time it was painted or know what was used?

All of our decisions are based upon our commitment to health and quality.

Although it is not imperative, it is very helpful to know what products and materials were used in the past. As with many things in life, the ingredients and quality of paint and painting-related products have changed significantly throughout the years (mostly for the better). This is generally more of an issue with older homes, but not exclusively. For example, how much have we all heard about off-gassing issues in brand new homes?

At one point in time, most paints contained lead, and following that much of the paint was oil/alkyd based, and then there was a general mix between oil/alkyd and latexes/acrylics. Although it is not generally recommended to do without proper and thorough preparation, you can potentially coat oil/alkyd over latex/acrylic.  However, you absolutely should never try putting latex or acrylic directly over oil/alkyd.

If you are starting a fresh project, the products that were used in the past are not necessarily much of an issue. If your project involves touching up, matching existing work, or doing just one wall, then knowing the products that that were used previously would be much more important. Touching up, matching or doing part of an area is nearly impossible without using the exact same paint (from the exact same can) that was used prior. Paint needs to have been stored properly in order to maintain its usability. Over time, elements such as sun, heat, water, and dirt will make the surface nearly impossible to match, and even the same paint will eventually become unusable in storage.

Do you know what type of products that you want to be used on this project?

We work with you to determine which products, colors, sheens, and methods of application make the most sense for the results you desire and honor the commitment and reputation that our company has earned.

Do you have colors or some ideas about colors picked out already?

Color choice is very personal. After so many years in the business, the client’s choices of colors and combinations colors are something that rarely fails to be exciting and refreshing to us, every single time. As each and every client is unique and individual, their tastes and preferences in color choices are unique and individual as well. There are seemingly infinite colors and color combinations available to choose from. The many possibilities and deeply personal relationship to color can make it equally challenging and difficult for some clients to choose.

In order to operate our business as efficiently and effectively as possible, It is imperative that all decisions regarding which colors and sheens are going to be used, and exactly where they are going to be applied, be made prior to solidifying any details of a project. This policy within our company prevents us from even putting a project onto our schedule until all colors and sheens are selected and documented by the client.  Every color requires its own application and the amount of time, effort, and cost could vary significantly depending on your choices. Deep and dark tones require more coats and are much more challenging to apply than lighter colors. Though often visually appealing, many yellows, reds, and oranges are particularly translucent and can be quite challenging.  There are similar considerations to be made regarding sheens. The general rule of thumb is “the lower the sheen, the warmer the look and feel” a room will have.  Eggshell is the most difficult sheen to apply and to touch up. Every product has its own level of durability related to color and sheen, due to the ingredients required to produce each of the desired results.  If you are concerned about how a completed project will wear, we can talk with you about that.

The conversations we try to avoid have to do with color choices.  Over the years, we have found that decision is just too personal for most clients. We work with several competent and very capable color consultants/designers and are happy to pass on their contact information to you, if you so desire. If you prefer to make your own color decisions, we suggest you get a small sample of what you like and try it out ahead of time. Sometimes pulling out a piece of furniture (that can be pushed right back over the test area, once it has thoroughly dried) and doing some of the wall, or trying a section inside of a closet works out great if you wish to keep your experiment a bit hidden away. Please know that whatever brand or kind of paint you use in order to affirm your color decision, we can match the color you want completely for your project.

Have you carefully examined all surfaces, areas, and structures for any pre-existing damage or other issues?

The less significant concerns we are referring to are certain types of spills and stains that are either permanent or cannot be easily removed. Spilled paint or drips of paint on or around the work surfaces and area are very commonplace. Some of this can be dealt with by the contractors, when they clean up, yet much of it is has often long since set and may not come up.

The more significant concerns are things that are cracked, broken, or missing, such as windows, siding, trim, roofing, and flooring. It is very common for clients to not even be aware of issues that have existed in their homes for many years. Some of these issues may impede starting or completing contracted plans, and may need to be addressed.

Do you have a budget in mind for the project?

It’s safe to say that with very little effort you could find someone that says they “can paint.” Despite all of the legal requirements, the painting contracting field is very easy to get into. Therefore, the level of quality and consistency between different individuals and companies providing services is extremely unregulated.

Only the clients themselves know what level of quality, experience, and budget they are able to or choose to put into any project.

For our company, aside from possessing all of the required elements needed to operate a business legally (which anyone can buy), our experience, education, commitment, and the testimonials of our clients serve as our best credentials.

As important as it is for a potential client to decide if we are good match for what they are seeking, it is equally important for us to know what expectations the client has regarding service, quality, and guarantee, in order for us to determine if we are a good match.

* We do not take on a project simply based on the fact that it is available.

* We do not compromise on the quality of our labor nor on the quality & safety of materials.

* If someone is seeking to “just get it done fast and cheap,” then we are not a good match for that job.  

We have turned down many projects for these very reasons.

There are a lot of good painters out there, if you’re looking for a great painter, call Healthy Painting, LLC!

Do you have a start and/or completion time in mind?

We live in a time when there is always something that has to be done or someplace that we have to be. Our time is important to us and there is generally not enough of it. We have come to expect “fast” as being a way to do things.

Our service is not quite aligned with that mindset. It’s safe to say that the time it takes to deliver our service is rarely “fast,” and if that’s what you’re looking for there are certainly many options available. If what you are looking for is a service that is delivered efficiently with guaranteed high quality results, then we may be considered the best match for your needs.

We do everything within the means of our small individually-focused business to accommodate the varying needs of all our clients. It’s important for us to know your timeline expectations in order to efficiently schedule projects around each other. If need be, our services are available year-round and around the clock, which we have done many times helping out clients with those last minute projects  that “just had to get done.”

If we were to secure the job, is there any work that you are having done that needs to be completed before we start?

We do not paint until everything that needs to be done beforehand is completed.

Although we are primarily an interior/exterior painting company, we also offer painting-related services. After many years in the business, we have acquired the ability to perform many contracting related tasks that you may not automatically expect us to be able to do. Just ask!

We also work with and have acquired a list of many contacts of quality individuals and companies that provide the services that we do not provide, that we believe share our level of quality and commitment to environmental responsibility.

The Estimate

The estimate is usually our first meeting with potential clients, and it gives us both a chance to get a feel for each other and the project.

Although we provide what is considered to be one of the lowest cost remodels available, it is not something to be taken lightly and still requires an investment.

If we are to do the work in the most proper, thorough, and professional manner possible and stake a 100% guarantee upon it, it is going to require a reasonable investment of time and energy, in order to meet and look at things.

What we will do at the estimate:

* We will show you photos of past projects along with our legal documentation and training certifications.

* We will go through any specific questions of note (you will have had a chance to review these beforehand and either sent them back or hand them to us when we get there).

* We will ask if you have any questions or concerns that are particularly important to you.

* We will ask about any pre-existing concerns (cracked windows, dripped paint, damaged siding, broken gutters, and so on.)

* We will ask about and look at any old materials that you may have available on site.

* We will ask if there any particular surface or area(s) that you do not want touched.

* We will take a scraper, sandpaper, and a small drop cloth to the project site and we may work a small section.  This helps us see exactly what we are getting into (more commonly with exterior projects).

* We will then measure the project.

* We will ask if you have a preferred window of time for the project start and completion.

* We will ask if there are any new questions or concerns.

* We will leave you with an introduction packet.

* We will make sure we have all your contact info and ask how you would like us to get the proposal to you and let you know when you should expect to receive it.

Scheduling Project/Beginning Work

Scheduling a start date:

After receiving a signed copy of the proposal, the client’s completed color/sheen form, and the deposit, we are ready to commit to a start date for the project.

In our business, we do everything we can to accommodate the schedules of our clients, yet it is very difficult to predict an exact start and completion date and time of any project. We take the time it needs to do it right and to be able to honor our reputation and guarantee. Once we are given a preferred start and end date, providing that spot has not been previously secured in our schedule, we do everything we can to meet that request.

Photos and yard sign:

We ask for permission to take photos of our progress and to place our company’s sign on your property for the duration of the time that we are working on your project.

We never share any specific personal information about you or your project with anyone, ever. The only information we ever share is the part of town where the project is located and the type of work we are doing or have done there.

Sign placement serves the dual purpose of promoting our high quality, health and community-focused service, along with letting others know that you are improving the look, quality, and value of the your home and property, and doing so in a conscientious manner, which is ultimately an asset to the neighborhood as a whole.

Talking to neighbors:

Letting neighbors know that you are having some work done on your property informs them that there will be some unfamiliar people/vehicles/activity taking place. Especially with exterior projects (ladders, drop cloths, storage, etc…) or locations where parking or shared living challenges are present, this is an opportunity to work out any potential access issues. We can provide them with our contact information and assure them that we would be available for any questions or concerns about themselves, their property, or the project as a whole.

Carefully examining the structure for any pre-existing damage or issues that might have been unknown to the home-owner prior to beginning:      

This is the point where we thoroughly examine the project site for pre-existing damage or issues that the homeowner has not already communicated to us.  Some pre-existing issues may be better detected by us due to our level of experience. 

This protects the homeowner from having issues they are not aware of that could potentially lead to bigger problems if not tended to.

We are thoroughly committed to our reputation and your satisfaction, beyond the scope of our work. We will not allow something to slip by or merely work over something merely for the sake of collecting a check and moving on to another project. We absolutely do not cut corners or bypass something just because the client may never see it. Our client relationships are built on trust and the potential for future referrals and projects.

Establish a safe area to store tools and materials that will be used on the job-site:

Although we occasionally will do a project that lasts for one day, the majority of our projects last longer. While there are companies that do it, we do not see it as efficient or sensible to tear down a fully set-up project and take all the tools off of a job site each day when work will cover several consecutive days.  Having a safe place to access our tools and materials which does not inhibit the client’s ability to access their home just makes good sense.

Rest room access and usage:

Many construction companies that do more intensive and expensive remodel and construction will fit the cost of a portable restroom unit into their estimates. Except for large restoration projects, this is much less of a common practice in the paint contracting field. We are generally able to work out restroom access with clients, and we do so with the utmost commitment to cleanliness and respect. We do understand that this does not always fit with the wishes or concerns of some clients, and we are always up for the potential of bringing a portable unit onto the property or using off-site facilities.

Places to get local sustainable meals and coffee shops:

If you know places like this in your area, please share the information with us.  We love to help other local businesses that share our values (and discover great places to eat in the process).

Contact information:

At this point we are going to make sure that we have all your contact information and that you have all of ours.

Any other questions or concerns you might have:

We will ask if there might there be anything that you would like to bring up or anything you wish to ask us before we proceed.

Doing the work

Starting work inside:

When working inside, we will need to have the furniture and other objects moved away from the walls and areas that are to be worked on. It is often better to remove everything from the area completely; yet putting everything into the middle of a room/area is often adequate. If we are doing the ceilings, it is important that access is not impeded.

All items that are breakable, valuable, or sentimental need to be removed from the work area prior to the start of the job.

It is important to mark any nails, hooks, hangers, brackets that are to remain intact. The easiest way is to this is to place a small piece of tape (the blue tape works best, on account of its high visibility and low tack) directly on top of the piece.

We can assist you with any of these tasks if need be, provided the need for this is communicated ahead of time. Otherwise, please plan to have the area ready for us when we arrive.

Starting the work outside:       

When working outside we will need the client to remove all screens from the home or building prior to the start of the project, as well as anything that is leaning against or attached to the structure that will impede us from having complete access to all surfaces of the home or building.

All vegetation needs to be trimmed/cut back to an adequate distance that will allow us to access the surface. There are many ways to protect greenery that is important to you and cannot be moved. Please communicate the need for this ahead of time so we can adequately prepare for it.

All items that are breakable, valuable or sentimental need to be removed from the work area prior to the start of the job.

It is important to mark any nails, hooks, hangers, brackets that are to remain intact. The easiest way to do this is to place a small piece of tape (the blue tape works best, on account of its high visibility and low tack) directly on top of the piece.

We can assist you with any of these tasks if need be, provided the need for this is communicated ahead of time. Otherwise, please plan to have the area ready for us when we arrive.

Dropping off:

This is a term used by painters which basically means using drop-cloths to not only protect the work area, but to capture any paint or material that drops from the surface as it is being worked on. We use reusable cloth drops on most projects, except for those that fall under the lead rule when we are required to use disposable plastic.

In the specific instances where plastic works better than cloth, primarily due to its being so much lighter (for covering some furniture), and we are not working under the lead rule, we make it a point to reuse it as many times as possible until it has completely outlived its usefulness. Our methods are an exception in an industry that will put down tons of plastic, roll it up at the end of one project, and throw it away just because it is more convenient. This is one of the most common abuses of the SPRAY painting field, and there is no way around it with that style of paint application.

On jobs that last consecutive days, we pick up the drop cloths from walkways/entryways, steps/stairs, hallways or areas that are being used when the work is not being done and concerns for safety are present.

Taping and papering:

On every project there are areas that must be kept free of paint. Although most of the time drop-cloths are adequate for these areas, there are circumstances when painter’s tape and paper are more appropriate. We are committed to being conscious and responsible in all of our decisions regarding materials, therefore we use these particular products sparingly. This is another exception in an industry that will put down tons of tape and paper, roll it up at the end of one project, and throw it away just because it is more convenient. This is another one of the common abuses of the SPRAY painting field, and there is no way around it with that style of paint application.

We do not spend any time taping all the glass surfaces of a window, then tear it off when it is done and deal with the residue that is left on the glass. Our level of craftsmanship and experience allows us to do a great job of painting it outright without the waste.  You will be impressed!

Cover plates, hardware and other fixtures:

We have a general rule that when encounter cover plates, hardware, and other fixtures that are to be kept free of paint, we remove only those that are easily removed and won’t cause any unforeseen issue in the future by doing so. When we are faced with hardware or fixtures that could possibly be damaged by their removal, we adequately protect them in place.

It is common practice for some painters to remove everything (fixtures, hardware, and in some cases even the trim detail) from an area prior to doing the work and then put it all back at the end of the project. We absolutely do not do any of this. It far too inefficient and risky from a structural and mechanical standpoint.

When you are great at what you do, it is not necessary to tear everything apart, put it back together afterwards, touch up that which was compromised in the process, and trust that it will all work out. Our method is to protect everything, do as little deconstructing as possible, and do a great job painting.

Cleaning (exterior):

The cleaning or wiping down of areas/surfaces is performed in different steps of the process on an exterior project than it would be on an interior project. With the exterior it is done first, and with an interior it happens after much of the preparation has taken place.

What you should know:

* When beginning to wash the outside of a home or building, all windows and doors must be kept closed.

* When cleaning the exterior, we very rarely use a pressure washer. We use a regular garden hose and scrub brushes. Many contractors use method of an extreme power washer blasting as an alternative to spending the time doing a proper and thorough preparation.

* When you use a pressure washer on your house, you are ultimately removing a lot more than just dirt. In the case of most older homes where a long period of time has passed since the last paintjob, there are often areas of peeling paint alongside wall surfaces of compromised integrity, primarily from being exposed for any length of time.

* A pressure washer can cause structural damage, as well as force water into areas that could cause leaks and create water damage inside the home, far worse than a hose and scrubbing could do. There is also a much longer period of time needed to adequately dry out the surface structure that has been blasted with a pressure washer, as opposed to that of a thorough hose and bucket scrubbing.

Scraping:

Primarily on the exterior, proper and thorough scraping is where the bulk of the real preparation happens (especially with older homes). There is more to doing it right than that which meets the eye. An inadequate “once over” would most certainly compromise the end result of many homes. We scrape every surface, in every area. Nothing is untouched - every crack and crevice.  We do not make any assumptions about something being adequately scraped or an area not needing it. We are breaking loose the old paint. You can almost hear the house taking a breath.

Initially, we scrape all loose paint from the house concentrating on one section, scraping from various directions to ensure optimal loose paint removal. Once the initial scraping is completed, we then perform a complete second scraping. Often, as air and sunlight infiltrate the structure during and after the initial scraping, more paint will tend to loosen. Every single inch of the house is gone over thoroughly a second time.

We certainly do interior scraping, though to what amount and degree is determined on a case by case basis.

Sanding:

This is the most labor intensive part of our interior projects. Using a contractor’s lamp on each and every square inch of an interior projects surface, we remove every imperfection, indentation, and bump.

We do exterior sanding, though to what amount and degree is determined on a case by case basis.

Cleaning (interior):

On the interior, the complete and thorough wiping down and cleaning of all surfaces follows the scraping and sanding. All horizontal surfaces and most vertical surfaces are vacuumed, and then everything is wiped down with hot water. Generally no cleaners or solutions are used. All trim work is wiped down with a non-toxic, (nearly) bio-degradable solution that assures the most thorough and durable application of coating products possible.

Spackling:

Using the safest and most non-toxic spackling available, we fill any and all surface imperfections (holes, indentations, cracks or recessed damage). Anything that compromises the surfaces’ potential for being as flat as possible, or compromises the surfaces’ intended texture is safely, properly, and adequately repaired.

Caulking:

On interior projects, caulking is applied inside of the corners where the walls meet walls and ceilings and along the edges and seals of trim work. While increasing the visual aesthetics of an interior, it also helps to conserve energy, and keep out air, moisture, and outdoor life.

On exterior projects, caulking is applied around windows, doors, trim work, soffits, and rooflines as well as to cracks, holes, and smaller open spaces. When done properly, exterior caulking can significantly increase the aesthetics. The proper and thorough application of caulking is much more imperative on the exterior than the interior in terms of its ability to help conserve energy, keep out air and moisture, and to keep outdoor life from getting inside.

On older homes, caulk breakdown is generally quite significant. It is safe to say that most homes are not caulked adequately. There are right and wrong places to caulk (between most siding boards - no!).  Going above and beyond is something we do when it comes to proper caulking application because of the value to the client.

Priming:

Proper priming, most especially on older home exteriors, can be more important than the topcoat/surface coat. Priming is something that is often taken for granted and executed inadequately. It is often mistaken for a merely visual component, rather than the integral part of many paint jobs that it is. Quality primer is important and it helps to create the palette that makes for a more quality finish coat(s).

Painting:

There are right and wrong ways to paint, and a proper and thorough job is very distinguishable. We paint in places that are beneficial and useful, that the client may never even see. All of the steps prior to the painting having been executed properly are responsible for turning the actual painting into a work of art. This is the part of the project that delivers a sense of a job well done.

Initial task completion check:

We have an extensive checklist we use to make sure that we are satisfied with a project’s results. Most people do not know everything to look for in a properly executed job, but as professionals, we do. Before we even ask a client to sign off on a project, we must be satisfied as a company, or it’s not done.

Clean up:

This is one of our signatures that is most often acknowledged and recognized by clients. Clients have communicated shock and amazement on how thorough a job we have done cleaning up.

* We work to make cleaning up and being organized a daily activity and not just something we do at the completion of the project.

* We go above and beyond the cleaning efforts of most workers, often clean up after work that was done in the past and often clean up parts of the worksite that do not have anything to do with work we even did, because it made everything look better.

* Our cleanliness reflects our commitment to the environment, the homeowner, and our appreciation for the work.

* We clean the windows and gutters on all exterior projects and clean all of the exterior windows in the rooms/areas we have worked in, regardless of how little work we did or how little of a mess we might have made.

Have all cover plates and other items removed been replaced?

We put back everything and will often pick up new switch and outlet plates, if they are going to increase the visual aesthetic of the room.

Has all garbage been picked up, properly secured, and removed from work-site?

Part of our service includes taking away all of the trash accumulated during our time on the project. We have our own refuse and recycle cans and we take everything to the transfer station ourselves and dispose of all items properly. We throw out the trash, we recycle the recyclable, and we dispose of hazardous waste per the requirements of the location. We welcome questions regarding the proper way to do this and will be offering more on this soon. We are always open to helping the client know what is hazardous and even disposing of it for them for a reasonable fee. Please don’t just let someone haul away and dispose of hazardous materials improperly, merely because it is convenient or comes at a low cost.

Have all paint cans been closed securely and been labeled properly?

We mark all of the paint cans by colors, sheens, and rooms, to make identification easier in the future. We let you know how to properly store materials, which is basically keeping them dry, away from kids and pets, and not in an area that is susceptible to freezing temperatures. Although we use the safest and healthiest paints available, they still need be used and stored with care.

Has everything that was moved been put back?

In many cases it is best to leave things alone for at least 24 hours before putting anything back. We will put back anything that we helped move initially, if the finish quality or the curing process is not going to be compromised, otherwise we generally leave it up to the client. Of course, if you need help with this after the surfaces have cured properly, please talk with us about it.

We then give the client an opportunity to sign off on the project:

At the point we feel we have completed everything, we then encourage the client to go over every aspect and decide whether or not the outcome has met their expectations or if there might be anything that may still need attention.

Address anything that is needed until final client approval:

If the client does find anything, it is likely very minimal. In most cases, the client will not find anything, yet we tend to all matters until a 100% client approval has been met.

Inform client of future cleaning & maintenance protocol:

We let clients know how to properly care for the work we have done and to certainly contact us with any issues.

It is really best to try not doing anything with the surfaces until the paint is fully cured.  How long does it take paint to cure? Although on the surface, paint can appear to be dry within several hours, the truth is that it can take 3 or 4 weeks to fully cure. This is a process that has to do with the technical makeup of the product and is something that must happen before the product reaches its full level of quality and durability.

After the proper cure time, it is always best to use a soft, clean, color-free white cloth with hot water rung out as much as possible and to carefully wipe - not rub - the surface. Many cleaners are likely to produce a discoloration or a stain that may never go away.

Certain paint and stain colors are more likely to change over time and more drastically under certain conditions. For your interior spaces, minimizing sunlight exposure, particularly during the brightest part of the day, by using drapes and curtains can help limit this process.  Similarly, there are ways to protect exteriors from the constant rain and sun of our area.  Ask us about it!

Finish photos:

We take our final photos of the completed project.

Loading up the equipment and all that need be disposed/recycled:

We take all tools, equipment, and refuse off the jobsite.

Send invoice, guarantee, and reference & contact list request:

We will then send an invoice, a certificate of satisfaction guarantee, and a request for a reference and inclusion in our contact list.

Healthy Painting, LLC has always offered a 100% guarantee of satisfaction.

We request a reference from all of our clients for the same reason that we request the opportunity to place our company sign while we work on your project. There is no better way to build our business and continue to inspire and educate than to demonstrate the high quality of our work and happiness of our clients.

Our contact list allows us to keep in touch with our clients and let them know of any specials we may be running. Of course, no client’s personal information is shared with anyone, ever, and anyone can opt out of our contact list.  But why would anyone do that when we are so incredibly charming?

Keeping up with the future of Healthy Painting

http://healthyhomecast.blogspot.com/

Listen to our podcast! We interview leading community members in the areas of charity, safety, well-being, health, leisure, protection and maintenance of the planet.  For those that we love and those that will be using and counting on this stuff long after we are gone.

http://www.healthypainting.com

Stop by our website!  See what’s new.

In conclusion

So basically that’s it. Hopefully this creates a bit of understanding and ease with the process. We appreciate your interest and consideration of our services, and we appreciate when you share the experience and information with others.

Thank you,

Darryl L. Whalen

Healthy Painting, LLC

206.650.4576

info@healthypainting.com